Home/Services/AI voice and text agents
Services · Dental and health clinics · Regional Australia
AI voice and text agents for dental clinic front desks
A missed call is often a missed patient, and regional front desks are stretched. An AI agent answers calls and messages when your team cannot, takes the details, and books the appointment.
What is included
What we do, in plain terms.
No packages and no menus. We look at your clinic first and agree what is included before anything starts.
Built for your clinic
There is no template. We map how your front desk works, the questions patients ask and how you want each one handled, then build the agent around that.
Calls and messages, day and night
The agent answers after hours, at lunch and when both lines are busy, by voice or by text.
Appointments booked into a calendar
The agent can book straight into a calendar. Booking directly into your practice management system depends on that system and what it allows, so we check before we build.
Clear limits
Callers are told they are speaking with an AI. The agent gives no clinical advice, and urgent or distressed callers are passed to a person or given your emergency instructions.
Tested before it meets a patient
Your team tries it first and corrects it. It goes live only when you are satisfied. This is a new service for us, so every agent is built and tested alongside the clinic it is for.
The rules
Written inside the advertising rules.
An agent that speaks for the clinic is part of how the clinic presents itself, so it follows the same advertising requirements: nothing false or misleading, and nothing that creates an unreasonable expectation of treatment. It describes services in the clinic's approved words and does not promote treatments.
It also stays out of clinical territory. Questions about symptoms, medicines or what treatment someone needs are answered with an offer to book or to have the clinic call back.
Patient details are sensitive. The agent collects only what is needed to book, and we agree with you in writing where that information is stored and who can see it before anything goes live.
This page is general information, not legal advice. Ahpra and the TGA publish the rules, and their own guidance is the place to check your situation.
Each month
What you see every month.
Each month you see how many calls and messages the agent handled, how many led to a booking or a call-back request, the questions it could not answer, and what we adjusted.
Every figure shows its source and date. A fuller review follows every 90 days.
Questions
What clinic owners ask.
Will patients know they are talking to an AI?
Yes. The agent says so at the start of every call and conversation.
Can it book into our dental practice software?
It can book into a calendar. Whether it can write directly into your practice management system depends on which system you use and whether it allows outside bookings. We find that out during the practice check.
What happens in a dental emergency?
The agent follows the instructions you set: for example, giving your emergency number, passing the call to the on-call person, or taking details for an urgent call-back. It does not give clinical advice.
- Website design and management
- Built for phones first, with every treatment page written for patients in plain language, then kept up to date and looked after.
- Tracking and reporting
- One clean setup, so your website, ads and reports all show the same numbers.
- Advertising rule checks
- Website copy, posts and ads read against Ahpra and TGA advertising rules.
Next step
Start with a practice check.
Tell us about your clinic and where you think it stands. Your first practice check is free. We reply within one business day, weekends excepted, and we meet every clinic on a video call before any work begins.